Pall: Deep Pleat
Problem: ”we need a new handle”

Creating user personas & organizational hierarchies for Pall’s Next Generation Process Filter revealed broader opportunities to improve the end-to-end & overall product experience well beyond just requested handle redesign.

My research led to improvements in: product packaging & out-of-box experience (OOBE), clearer product identification, and a deeper understanding of how the product is perceived, handled, and used across its lifecycle and users.

One insight can unlock many opportunities. By solving the right problem with a understanding of the users, unexpected improvements can emerge across the broader experience — revealing opportunities that were never part of the original brief. - Learn More

Kodak: PVC - Pocket Video Cameras

Goal:
Spearhead the UX of an initial into a budding market space. Kodaks first “video centric” product was seen as the Best in Class consumer Pocket Video Camera product winning Popular Mechanics top choice 2 years.

Longitudinal User Study: Revealed significant flaws within the initial industrial design solutions for USB access of Zi6. Following users for 6+ weeks in their environments allowed insights that would not have been observed within traditional controlled experiments. Illustrating the value of choosing the right
testing & information gathering methods to provide the
desired insights. - Learn More

Fujifilm: Kiosk Usability
Problem:
Retailers observe customers needing assistance connecting phones, cords variations, iOS’s, all take time/attention from employees, prevent sales, and create in-shore congestion/traffic/queue

Goal:
Create a 1st Time Success Connection workflow for public Kiosks within Walmart, Micheals, CVS, stores.

Usability Study’s & Contextual Inquiries provided a continues information stream that verified proposed solutions to optimize interaction flows and improve the self-service experiences. - Learn More

Honeywell: DWP: Digital WorkPlace
Problem:
12+ years of unaligned intranet growth, resulted in a confusing, and difficult-to-navigate source of corporate information. neglected potential.

Goal:
Audit & Organize all content (1500+ individual pages), clarifying their purpose for each business segment, and redesign focused on employees/targeted users.

Information Architecture: understand usage patterns, redundancies, & unmet needs, (users & creators) across a vast & varied diverse business segments.

As a Senior UX Researcher & Designer, leading research & design initiatives for AI-powered platforms that enable insurance adjusters to conduct faster, safer, and more accurate remote roof inspections and claims assessments.

For OnSite, a web-based application for analyzing aerial and drone imagery, I independently planned and executed research—including heuristic evaluations, workflow analysis, and design reviews—to uncover usability gaps and workflow inefficiencies, translating insights into improvements to image review, filtering, measurement, quality control, and overall decision-making.