Pall Corporation | UX Research & Design Leadership in Scientific and Industrial Systems
At Pall Corporation, I worked as a User Advocate and UX Evangelist across multiple highly regulated and technically complex domains, including petrochemical processing, gas purification, high-precision scientific instrumentation, veterinary and animal cell therapy solutions, and municipal and commercial clean water systems. My role focused on embedding user-centered design principles into both future product roadmaps and existing product lines—often in environments where usability had not previously been formalized. I led design thinking workshops with engineers, scientists, and business stakeholders, conducted user research to uncover workflow and safety challenges, and translated complex operational needs into actionable design guidance. This work helped align advanced filtration, separation, and purification technologies with real-world user behavior, improving usability, adoption, and confidence in mission-critical systems.
Deep Pleat
At Pall Corporation, I led a human-centered design initiative that began as a focused hardware improvement and expanded into a full product-lifecycle experience. The project started with the redesign of a critical handle based on updated product specifications, requiring detailed documentation of user contact points across installation, operation, maintenance, and disposal. I defined user personas, interaction methods, and success criteria, then developed physical concept prototypes for usability testing against established benchmarks. Insights from testing informed a refined 3D model that supported real user tasks while fitting seamlessly into existing manufacturing and assembly processes. As the scope evolved, the work expanded beyond the physical component to include Instructions for Use (IFUs), QR-code-enabled documentation, packaging, and labeling—ensuring a cohesive, safe, and intuitive experience across both physical and informational touchpoints.
Trace Moisture Sensor (TMS)
At Pall Corporation, I provided UX research and human factors design support for the PICO1000 Ultra-Pure Gas Analyzer, a high-precision trace moisture sensor capable of detecting water molecules in gas streams at parts-per-billion levels. Working closely with engineers and scientific subject matter experts, I focused on designing a clear, intuitive end-to-end user experience for a highly technical instrument. My work included the Out-of-Box Experience (OOBE), user interface and control interactions, a streamlined Quick Start Guide, and clearly labeled technical connections for the back panel to reduce setup errors and cognitive load. By aligning complex scientific functionality with real-world user workflows, this work supported accurate operation, faster onboarding, and greater user confidence in mission-critical environments.
Animal Platelet Enhancement Therapy (APET)
At Pall Corporation, I led UX research and human factors design efforts for Animal Platelet Enhancement Therapy (APET), a veterinary cell therapy solution requiring precise, repeatable clinical procedures. The primary objective was to create instructions that were easy to use, read, and understand—reducing procedural errors during treatment administration while lowering training and support burdens for veterinary professionals. My work spanned the full experience, including Instructions for Use (IFUs), packaging design, and marketing materials, ensuring consistency and clarity across all touchpoints. By translating complex biological processes into clear, actionable guidance aligned with real clinical workflows, this project improved usability, confidence, and safety in high-stakes veterinary environments.
Package Water Initiative (PWI) — UX & HMI Design for Municipal Water Systems
At Pall Corporation, I led UX research and HMI design efforts for the Package Water Initiative (PWI), a next-generation municipal water filtration system designed for reliability and ease of operation in real-world facilities. The goal was to enable seasonal and rotating operators to run complex filtration equipment with minimal training and ongoing support. My work included on-site contextual interviews to understand environmental constraints, operational pressures, and user workflows, followed by the design of man–machine control interfaces, streamlined workflows, and clear, status-driven screen designs. By simplifying information hierarchy and visual feedback, the system provided operators with immediate understanding of overall system health, control, and performance—supporting efficient, safe operation of critical water infrastructure.
